FAQ

Portugal    HolidayRentals

Frequently Asked Questions

FAQ

Q Who do we contact if we have unexpected or unforeseen flight delays or due to a road mishap?
A Contact details will be printed on your pre-travel pack. You should phone the designated contact as soon as possible so we are aware of your situation. This is the same contact you should use for any local advice or during an emergency whilst on holiday.
 

Q Can we alter the names of the people in our party after we have booked our holiday?
A Yes and there is no charge for it either. We understand your party’s composition may alter before you take your holiday; however, we must know, in writing, the names of all guests in advance and the dates they will stay in the property. The overnight total must never exceed the maximum number for the property advertised as accommodating and we may place restrictions on the number of ‘swaps we are able to manage during the booking. As always, we will do everything possible to assist.
 

Q Can we invite friends to stay?
A Yes; but the number of people we state the property “sleeps” in our description is the maximum permitted to stay in it or use its facilities (swimming pool, for instance). That does not mean you cannot invite a few friends for a meal. However, it very much means they cannot stay the night (only those named on your booking confirmation can do that), or camp nearby and come round every day to use the property as they were in residence, and you can’t throw a party involving extra people without us first seeking consent from the property owners, who may resort to legal action if you haven’t done so.
 

Q Do we need to clean the property before we leave?
A Yes please; it's the courteous thing to do. Caretakers clean the property between lets, but contractually, the cleaners are not required to clean dishes, kitchen utensils, clear your garbage or BBQ. In order for us to restore the property to a high standard there could be extra cleaning costs that we will need to deduct from your security deposit.
 

Q Can we smoke inside the property?
A No, we operate a strict “No Smoking” policy at all our properties. Please therefore do not smoke inside house. For health and safety reasons particularly, please never smoke in bedrooms. You may, however, smoke outside either in the BBQ areas, gardens, around the pool or on terraces being careful to always stub your cigarettes or cigars into the nearest ash try provided. Tossing your cigarettes ends into the grass, pool, drainage systems, pot plants and foliage is prohibited.
 

QWhat if we are not satisfied with any of the facilities at the property?
AWe take great care to ensure that the facilities at all our properties meet the standards set out in our “Ratings & Quality Charter”. Each property is therefore checked at changeover to make sure everything is right. If you do find out anything wrong, call us immediately as we will be anxious to put it right at once.

►Note: Outside normal office hours:
A If we cannot attend to the phone, please leave a message on the answer machine. We pick up our messages and calls through the call forwarding service. If you experience problems that we are unable to resolve, and we do not hear about it from you during your stay, then we are not liable in any way for compensation you may seek after you have departed the property. I we are informed of the problem at the time, of course, we will do all we can to help resolve.
Q Can we book our flights through you as well?
A No. We currently do not offer this service, though you could use the links below to access some of the leading providers, Travel agents etc.

Q Is there an extra charge for the airport transfer service you offer?
A If you are using the vacation builder to create your own holiday, the there is an extra charge of just £30 per person that will cover the cost of transportation to and from the airport. You hire car will be waiting for you at your property when you arrive. The vehicle will also be collected from you at the property before you are driven back to the airport.
 

Q Do you arrange car hire for collection at the airport?Is there anything else I should know or be prepared for?
A You would need to be aware that in Portugal, like most all other European countries, we drive on the right side of the road. If you are from countries that drive on the other side, please exercise due care and never assume that other road users always drive by the rules. Carry the usual sunscreen skin products and mosquito repellent creams as a precaution. Bringing along a Standard translator dictionaries or a Portuguese phrase book to help and familiarize yourself with the most stock phrases and words.

Q Do I need to organize my own travel insurance?
A Yes- it is always a good idea to take out adequate travel/holiday insurance. It gives you peace of mind; and in the unlikely event that you should need it; you will be very grateful and relieved. A range of companies offer very competitive prices on the Internet and in high street shops. Holiday cancellation insurance should be included in the cover, but please do check.